User Data Deletion

1. Remove VERTIK from Facebook

This stops VERTIK from accessing your Facebook Pages, Instagram accounts and WhatsApp Business accounts straight away.

• On Facebook, open Settings and privacy > Settings.
• Open Business Integrations (on some accounts this is called Apps and Websites).
• Find Vertik Tally Audit (the name of VERTIK's app on Facebook), select Remove and confirm.

Removing the app revokes the access tokens Meta issued to VERTIK. It does not by itself delete data already stored in VERTIK; for that, follow step 3.

2. Disconnect a channel inside VERTIK

If your business uses VERTIK, an administrator can disconnect any connected Facebook Page, Instagram account, Lead Ads source or WhatsApp number:

• Sign in to your VERTIK workspace.
• Go to Communication > Call Settings, and open Channels.
• Find the Page or account and select Disconnect, then confirm.
• For Meta Lead Ads, go to Communication > Lead Sources and switch the Page off on the Meta Lead Ads card.

VERTIK unsubscribes from that Page or account on Meta straight away, stops using its access token, and stops receiving its messages and leads. Conversations and leads already received stay in your workspace until you delete them or ask us to (step 3), and the encrypted token is erased with them.

3. Ask us to delete your data

Email privacy@esupport.live with the subject Data deletion request. Please include:

• your name and the email address or phone number you used;
• the business name or VERTIK workspace address (for example yourbusiness.vertikerp.com), if you know it;
• the Facebook Page, Instagram account or WhatsApp number involved, if any;
• what you would like deleted: everything, or only the data received from Facebook, Instagram or WhatsApp.

We will confirm we have received your request within 3 working days and may ask you to confirm your identity, so that nobody can delete data that is not theirs.

What we delete

• the access tokens for every Facebook Page, Instagram account and WhatsApp Business account connected by you or your business;
• the stored Page, Instagram and WhatsApp account IDs and names;
• the messages, attachments and lead form submissions VERTIK received through those channels;
• if you ask us to delete everything, your workspace data and user account as well.

If you messaged a business that uses VERTIK, that business controls the conversation. We will pass your request to the business and help it delete your messages, and tell you when it is done.

We may keep a minimal record that a deletion request was made and completed, and any records the law requires a business to keep (for example invoices and tax records), for as long as the law requires.

When it happens

We complete verified deletion requests within 30 days and email you when it is done. Copies in our encrypted backups are overwritten within a further 30 days as the backups roll over.

More information

Our Privacy Policy explains what VERTIK collects and how it is used, including data received from Facebook, Instagram and WhatsApp. Questions can be sent to privacy@esupport.live.